Terms of service

Terms of service

1. About us

This website is run by Monty Miracle Ltd, a company registered in England and Wales under company number 09925571, with its registered office at 14 Clifton Moor Business Village, James Nicolson Link, York, England, YO30 4XG. VAT number GB306827108.

Contact us at hello@montymiracle.co.uk or on 01937 225001.

2. Your order

When you place an order, you'll receive an email acknowledging it. A contract between you and us is formed when we email to confirm your order has been dispatched. We may decline an order, for example if an item is unavailable or there's a pricing error; if so, we'll let you know and refund any payment.

3. Prices and payment

All prices are in pounds sterling (£) and include VAT. Payment is taken when you place your order. If we find a pricing error, we'll contact you before dispatch, and you can choose to continue at the correct price or cancel.

4. Delivery

We deliver to UK addresses only. UK delivery is free on every order. Orders placed before 4pm on a working day are dispatched the same day. Delivery usually takes 1–3 working days after dispatch. Risk in the products passes to you on delivery.

5. Using our products safely

Our products are cleaning chemicals. Always read the label and safety information before use, wear gloves and eye protection, patch test a small, hidden area first, and keep products out of reach of children and pets. Safety data sheets are available on request. We're not responsible for damage caused by using a product against its label instructions or on a surface it isn't suitable for.

6. Cancellations and returns

Your right to cancel and our returns process are set out in our Returns and refunds policy.

7. Discount codes and offers

Unless stated otherwise, only one discount code can be used per order, codes can't be exchanged for cash, and we may withdraw an offer at any time without affecting orders already placed. Free trial offers are limited to one per household.

8. Reviews

Reviews on our website come from verified customers. We don't edit reviews, but we may remove any that are offensive, unlawful or not about the product.

9. Our liability

If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of that. We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer. Our products are for domestic and private use. If you use them for business, we're not liable for any loss of profit, business or opportunity.

10. Intellectual property

All content on this website, including text, images, videos and logos, belongs to Monty Miracle Ltd or is used with permission. You may not copy it without our written permission.

11. Your personal data

We use your personal information as set out in our Privacy policy.

12. Changes to these terms

We may update these terms from time to time. The terms in force when you place your order will apply to it.

13. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Last updated: 11/11/2026