Refund policy
Returns and refunds policy
Changed your mind? 14 days to cancel
If you bought from us as a consumer, you can cancel your order for any reason within 14 days of the day you receive it.
To cancel, email hello@montymiracle.co.uk or call 01937 225001 with your order number. You then have a further 14 days to return the items.
Please contact us before sending anything back. Our outdoor cleaner is classed as a hazardous product, so it can't go through standard post. We'll tell you how to return it safely.
We'll refund you within 14 days of receiving the items back. We refund to your original payment method, including any delivery charge you paid.
Return postage: unless the item is faulty or wrong, you pay the cost of returning it.
Opened products: you can still cancel, but if a product has been used beyond what's needed to check it, we may reduce your refund to reflect its reduced value.
Faulty, damaged or wrong items
If an item arrives damaged, leaking, faulty or isn't what you ordered:
- Within 30 days of delivery: tell us and you're entitled to a full refund.
- After 30 days: we'll repair or replace it, or refund you if that isn't possible.
- Damaged in transit: please let us know within 48 hours of delivery, with a photo of the item and packaging.
We cover all return costs for faulty, damaged or incorrect items.
Free trial offers
If you received a free trial bottle and paid postage only, you can cancel within 14 days by returning the unopened bottle, and we'll refund the postage. Your rights for faulty or damaged items still apply.
Trade and wholesale orders
This policy covers consumer purchases. Trade and wholesale orders are covered by the terms agreed with your account.
Your statutory rights
This policy doesn't affect your legal rights as a consumer.