Monty Miracle Returns Policy

Unopened Returns

You may return unopened products within 30 days of delivery. Products must be in original packaging with seals intact and in resalable condition. Customers are responsible for the cost of return shipping. We cannot accept returns of opened products or those with broken seals.

Damaged or Faulty Products

If your product arrives damaged or is faulty, please contact us within 30 days at hello@montymiracle.co.uk or 01937 225001 with your order number, photos of the damage or fault, and a description of the issue. For damaged products, we will replace them at no additional cost. For faulty products, you are entitled to a full refund or replacement depending on your preference. We will arrange return shipping for both damaged and faulty items at no additional cost.

Return Process

To initiate a return, email us at hello@montymiracle.co.uk with your order number and a description of the issue. We will provide instructions and a return authorisation if applicable. Make sure to securely package the item(s) for return.

Trade/Bulk Orders

For trade and bulk order returns, please contact your account manager directly or email hello@montymiracle.co.uk. Different terms may apply for trade customers.

International Returns

For orders shipped outside the UK, please contact us at hello@montymiracle.co.uk specifying your query, and referencing your order number. Your enquiry will be passed to the relevant agent and they will be in touch with return instructions. International customers are responsible for return shipping costs and any applicable customs fees.

Environmental Responsibility

In line with our eco-conscious values, we aim to minimize waste in our returns process. Where possible, returned products that cannot be resold will be recycled or properly disposed of following environmental guidelines. We encourage customers to reuse or recycle packaging materials when making returns.

Refunds

Refunds will be issued to the original payment method, excluding shipping costs unless the product was damaged or faulty. Please allow up to 7 working days for refund processing after we receive your return.

All other refund enquiries please contact us at hello@montymiracle.co.uk referencing your order number and include as many images of the issue as possible or 01937 225001.

For any questions, contact us at hello@montymiracle.co.uk or 01937 225001.